We had the worst breakfast at the Denny’s in Perinton NY (Route 31). The eggs were half done, The biscuit was a soggy mess, the pancakes tasted like they had been sitting on the floor, and the coffee was more water and grounds than taste. So we sit through the meal, and we really should have complained- nut our waitress was very yound and not very good. We felt bad for her, she looked terrified to check in with us after serving what surely was not food.
Both my wife and son had stomache aches right after eating. At the end of the meal my wife went to take a sip of my water and I quickly gestured NO! Because during the meal, when I took a sip it tasted as if it had come directly from a urinal. This is an almost new Denny’s (no more than 6-7 months). Terrible meal, but hey you get what you pay for. We have been there 2 other times and the staff is more interested in taking smoke breaks and flirting with each other in the parking lot than checking to see if the food has been properly cooked.
EW. Never going back, there are much better places for a few dollars more. The thing that we noticed most was that the food came out rocket fast, and it was obvious that there was NO WAY you could make that food that fast. It was all under-cooked and barely warm. They dropped it off and ran away until it was obvious we were done and wanted to go. We paid for the food, but could not leave a decent tip- which is something that we hate to do at any restaurant.
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In the past year since Pilot purchased Flying J and contracted with Dennys, Dennys customer servs, as well as their prices have deteriorated. Sit and compare the substantial difference of the “so-called” discount prices for Senior meals vs. their counterparts, as well as what you get for the price. quality of servers and effectivness of site managers, is at serious question, since it is managers who hire these questionable servers. Way too many, servers lack professional ability to interface with customers in a positive and congenial.
What they say, how they say it, as well as their body english and verbal gestures, are all critical to good customer service. Sassiness, abrasiveness, abruptness, lack of patience, lack of knowledge of menus, restaurant policies, rules and guidlines for employee conduct, deceit and bad manners appears to be the norm for numerous service, across the country, in Flying J’s Dennys. How do I know??? I am an OTR truck driver. I work for one of the largest transport carriers in the nation, about 12,000 drivers and drive all over the USA.
I will be calling corp office to discuss, in person and name a some of your Dennys locations, and what transpired…pls stand by….