I had faced the worst air light when i & my wife were coming from california to cairo last wednesday 08 feb 2012 ” Tickets no. 2207033341800/01 & 2207033341802/03 ” because of the below : 1- The flight was so un-comfortable as the plane was small and the seats were so tight . 2- When we arrived i waited for 3 hours to get my bags and by asking I was finally told that the bags are missing and that due to a problem occured in california the bags was loaded on our plan.
So i manged my temper and asked when will they arrive , then i was told that they are comming soon “as usual ” and expected to be delivered today night or maximum tomorrow morning . 3- Actually tje bags finally arrived but 2 days late than waht i promised with and what it made it worst that my bags were all damaged as they opened all my bags and not obly by breaking the locks but they cutted the Zip totally so that i now can’t use them anymore beside there was 2 perfume boxex i was taking as presents to my friends were missing and also a Guess Watch wasn’t there .
4- I suffered a lot as i am diabetic and all my decine were on bags so i was 2 days delayed on my medicine and got tired , so i had to refer to a hospitle in egypt and i suffered a lot with un-experienced Doctors and bad Medicine Quality just to servive , My wife also had to buy another medicines for her stomach .
5- Finally i was for 2 days with no clothes as all my clothesere in the bags so i had to buy new clothes .
It was really a nightmare and i won’t tell you how can you compensate this but for now I lost Trust Totally in Lufthansa Airlines and hoping you can convince me to regain this Trust .
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