I went to woolwoths sammy marks in pretoria on the 23/02/2012 where I was ill treated by their staff member. I was buying using my account where I was told that my signature was not the same as on the card. Immediately I gave the cashier my ID book,she then call their supervisor to comfirm, the name of the supervisor is Thabang he did took both my card and my ID to verify then after ±10 min he did come back and apologize.
While I was asking the supervisor what must I do because I don’t want this to happen to me again,the lady called Tshepisi she did ask what was happening then Thabang did explain to her immediately she took my ID and my card at Thabang. She then start complaining that in their store they have a dispute where their Admin manager have to investigate and 2 of the staff member are involve. I did tell her that Thabang have already helped me she must bring my card back then she refuse.
She then told me that Thabang he doesn’t know anything about terminals then I ask why did the cashier called her at the first place if he doesn’t know anything. Then she kept on going on and on about their store disputes. The I immediately as to speak to the store manager,she then told me he was day off,she will call the admin manager,while we were still waiting for the manager she was still going on and on about the store procedure and the dispute of their store,she even mention that the food bank its her baby she need to check everything.
She then explain the story to the other staffmember in front of the customers,the othert staff member his name was also Thabang,then Thabang did ask her to keep quit all customer at the food bank where looking at us but she keep on going on and on. She then decided to go and check the admin manager. I did tell her that she have my ID yes can go and check on my detail and interview me or she can phone their fraud department.
The admin manager did come and I did explain how I was treated in front of other customers. She did call Tshepiso in but she did not even fill guilty of his ill treatment she gave in front of customers. The reason I an saying this is because I was labeled as a criminal as when I was in a taxi the other lady inside the taxi did ask me what happen in there store,she did hear staff members talking about my incident,were the same lady Tshepiso was telling his friend that they are coming from mamelodi I won’t do anything to them.
The next time when I go shopping at this woolworths I will be yreated as a criminal. Maybe even when I go to other stores around pretoria CBD because this happen on the floor next to food court. I was humiliated by all this it have spoil my shopping around CBD.
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