I am working in Woolworths on checkout as a part time employee.I want to do complaint about one of my supervisor his name is KUMAR.Yesterday(31/10/11) he start yelling and abused me in front of my customer and colleagues.If you want check you can see on the cameras its around 6.56pm.Its very shameful behavior by a supervisor,and its not a first time.I talk with another managers about that but nothing changes.Before one of my colleague complaint about his rude behavior before. He is friendly with some of employees and he never put them on full service.
I think its not good for other employees too. I want to let you know what happened yesterday,he told me to open the checkout and by mistake i opened another one and he start shouting and abusing me from the service desk in the front of customers and colleagues.Even he did not come to me and speak gently. i know i do mistake but its not that much big to start shouting on me from long distance.Around 6.40pm he told me to do returns and he was collecting returns from service desk rather to pass me he start throwing things on the checkout and there was one breakable thing and he did not care about that and its falls on the floor and got broken.
I think its not under our safety policy to throw the stuff.May be he can injured me or any customer.I think if supervisor don’t follow the rules than everyone going to ignore the rules. I want you to take step about this behavior.
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Firstly the area on which you have places this complaint on is generally for customer complaints about the service on which we provide or prices etc. An issue with a service supervisor should be directed to the manager of your department. If you believe the issue has not been dealt with appropriatly i would recommend calling your HR officer but i believe that the process has changed now so you may wish to speak to the general manager about this issue.
We at woolworths pride ourselves in the service we provide to our customers and a happy safe environment for our employees and as you have mentioned previous reports have not been dealt with so i would advise contacting the store manager and arrange a time to sit down and report the incidents at hand.