I bought a Blackberry Curve 8520 on the 16th Dec 2010. I went on holiday and start using the phone for the first time on 02 Jan 2011. I found that my wifi doesn’t change from grey and black to white and black and I cannot use the wifi. We have a wireless internet router, my handset pick it up, but does not allow me to connect. After several phone calls to BB support, I took my phone to Vodacom repairs and they installed the software again on my phone, but the same problem occur.
In March 2011, I took my phone back to the repairs centre for them to sent it to Johannesburg and they replaced my phone. When receiving my phone, I found the same problem occur with the replaced phone. Is their someone who can assist me, because it is realy frustrating not to use my Blackberry after I have paid the full price for it, but can use only half the functions of the phone? I have a blackberry phone kind: BB 9300 Black, from Vodafone store el margane street Cairo Egypt in 28/4/2011. In 15/8/2011 I discovered that the mobile software have serious problems.
As a result I contacted Vodafone’s customer service 19/8/2011 and they took it and said that will be fixed within ten days. Two days later they contacted me to inform me that the screen should be changed, so I agreed as the mobile is still in its guarantee period. But one of the maintenance stuff contacts me in a humiliating way and insisted that I must pay for fixing the mobile. So really I am a astonished as how come the customer service in a well known company as blackberry and Vodafone deal with the customers in that way and with no care at all. I have sent this mail in order to solution for that problem.
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