Dear sir, I had launch a complaint against your product, which I purchase before 2 months. Initially in demonstration your man given demo to us and found that some sound is coming inside from the machine due to the plate of the water heater is fitted without screw, temporary he fitted the duplicate screw and satisfied us. But, in 17 Sep 2011 same sound is coming from the washing machine.
We stopped the machine and talk to your customer care executive and launch the complaint. After 2 days I call to your customer care executive and said about my complaint, then he is telling me that your complaint has been attended and complain is closed. The executive another time fake complaint registered on 20 Sep 2011 and give me time for 24 hours but no positive response has been given to me against my complaint.
The another time I call to your executive on 22 Sep 2011 at that time he tell me that NO complaint is pending at your account and launch the third complaint. This time he give me complaint No.IN0911003179 and I tell him to ” can I talk to your senior please”. Then he tell me that this time you will get positive response from whirlpool.
Now I am using the product of Godrej and LG. But at any time the response of both product is better than whirlpool. I am thinking that the worst service and product we get from whirlpool and all the call attender of your customer care are giving fake information to customer using your product.
Now I deciding to replace your product with LG. My product is in warranty period and I am going to my dealer to replace the product.
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WE have a whirpool duet front load washer. In it’s two years of use it has already needed service twice. The first time cost us $120.00. This time though when we came home there was water all over the floor. The entire gasket seal was turned inside out. Even though it was a small wash load. an article of clothing had gotten entwined in some sort of wire that supports the gasket seal, and this caused the water. I called the company(whirpool) to resolve this. The only thing they would offer was to send out a technician to fix it with a full service charge. Repeatedly telling me basically that it was my own tough luck. Bottom line ; my “high efficiency” washer is costing me a bundle. This machine obviously is very faulty and I would not recommend anyone to purchase this machine.