When the fridge part of my Amana Refrigerator was not cooling properly I phoned W3 Solutions on Sept 26, 2011, and was given the Extended Warranty Order number. The freezer was working fine at this time. A week later a technician came and told me he needed to order parts. On Nov 7, 2011 a technician came and told me that he replaced the compressor and relay and that the fridge would work fine for many years to come. On Nov 8, 2011, I awoke to find my fridge and freezer not working at all and all the food in the freezer melted. I phoned the technician all day and left messages, on his answering machine, but no reply.
On Nov 9, 2011 at 10am, I phoned W3 solutions at 1-866-913-1350 and let them know what was happening, He issued a new work order and told me it would be a number of days before anyone got back to me. I lost around $200 worth of food and phoned Trail Appliance to complain and try to recover the cost of the food I lost. They told me they could not cover the food cost. I am now without a fridge and not scheduled for an appointment with a technician until Nov 16, 2011. This is unacceptable and I am not happy with the Whirlpool contract service.
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