I thought that whirpool made good dependable products, however I stand to be corrected for this type of thinking.I do believe that at one time in America Whirpool was a good product,but in modern times quality companies are being bought out by companies that produce a cheap product under the well known name of quality. Don’t trust the well known names any longer. I remember, and this dates me, when a brand name appliance would last 20 years, had few service calls, and the product required no extended warranty.
My daughter and her husband bought a Whirpool refrigerator from Lowes in may 2010, they did not buy the extended warranty, The refridgerator quit working on September 29, 2011. Whirpool listened to my complaints in a polite manner, but more or less said that is the way products are made today, your daughter should have purchased the extended warranty.
I feel that it is a shame that major companies have no pride of craftsmanship in a product,that products are made to be disposable,but as consumers we are also to blame because we tolerate low standards and continue to consume. My daughter had to buy a new refridgerator, whirpool’s brand only lasted 15 months, but I guarantee that they did not buy the Whirpool brand.
My anology of Whirpool is this,One can shear a sheep many times, but you can only skin a sheep once! I will never buy a Whirpool product again.
Carl Ferguson
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My son & family moved into a new home Dec. 2011 with all kitchen appliances being Whirlpool — this week (almost 8 months of their new Whirlpool appliances) their Gold French Door Fridge with bottom freezer and gone with a lot of groceries thrown out — after phoning customer service and they all sound programmed by Whirlpool which is fine as they are hired to do their job — but I found out they are looking for a part — they are sorry for the problem but have to find the part — excuse me but 1st of all most companies would compensate for the inconvenience to the customers and some assistance with the food loss — as this piece of art malfunctioned within 8 months of being put in the home — Trail Appliance in Calgary pass the buck onto Whirlpool who really don’t care — Sears for one would be more accommodating than Whirlpool & talking to the customer service is like talking to zombies — may I suggest that you upgrade your appliances so that they at least last a full year and perhaps have your customer service reps talk like real people not programmed. I have read other compliants on your product with the same problem. How do you grow if you can’t keep the clients happy — word of mouth is very powerful.
Sorry that you don’t have a better customer service program.