I have three nonworking applianes made by whirlpool. I purchased a Jenn Air Range in 2005 that I paid around
$1200 on sale from Home Depot in Atlanta. I purchased the extended warranty at the time. In 2009 the control panel was replaced on the Jenn Air range along with a check of the electric wires in the range. I purchased another extended warranty from Whirlpool that same year for $300+ and called today Novemver 2012 only to hear that their records shows I never paid the last payment and was canceled April 2012!! I have to prove the final payment was made in June 2012! In 2005 I also purchased a Jenn Air Refrigerator from Appliance Smart in which I also purchased an extended warranty at the time of purchase and it went out in June 2010. The replacement extended warranty for it was around $600+. I declined the refrigerator warranty. I was told by the warranty department that the warranty for the Jenn Air range went out in May 2010, therefore, I had to pay out of pocket for that repair. In 2005, I purchased a Kitchen Aid undercounter dishwasher from HHGregg which was repaired twice, in 2009 before the warranty ran out. In 2010, a foul smell and smoke coming from the Kitchen Aid dishwasher which caught a fire in the control panel, meltied the panel and burned the door controls along with the surrounding insulation. Instead of admitting there was a problem with the door panels catching fire on several dishwashers made by whirlpool, the serviceman called his office and was told that the problem must have been the home wiring. He mentioned that they had several simular complaints with some models. Somehow, my dishwasher was never repaired. Later, found out there was/is a Class Action Law Suite for the door panel fires against Whirlpool and Sears for the dishwasher door panels. Please response ASAP!
Are You Upset Or Frustrated At A Business?