I sent a complaint to your web site last Thursday I was told there would be a reply within 48 hours. That DID not happen & I am still mad. The Altoona Iowa location has an employee that was sweeping the dining room wearing gloves & then came to the serving window to take my order, still wearing the dirty gloves. I offered to wait until he took them off & wash his hands but he assured me he was only taking orders. After that, he proceeded to go to the fyer & remove food still wearing the dirty gloves. My entire order was incorrect. All 3 sandwiches had ketchup, even though 1 did not even have ketchup as an option for the sandwich. I paid for a Jr bacon cheeseburger, 2 portabella bacon burgers, 3 large fries & a frostie. The manager at that location is RUDE and very disrespectable to both her staff & the customers. There MUST be sanitation training in any food service establishment & this location fails on many levels. The order had to be remaid 3 times & NOT ONCE did anyone apologize for the errors & the young man never removed the dirty gloves. If you cannot reply to my complaint, I will contact the state of Iowa health department to have this looked into. This type of
sanitation is a HUGE issue that MUST be dealth with.
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rt 9 wendy’s in New Jersey put burnt pieces of bacon on my daughter’s asiago chicken ranch sandwich. When I called the wendy’s store back, they replaced it. Still unsatisfactory because now it was 1 half slice bacon n a cold wendy’s chili as a courtesy. I called customer complaint no. and told someone would call me back n that was 3 wks ago. Still no one called me back. I don’t eat there anymore.