Wendys Complaint: Customer Service

I went into the Wendy’s on Columbia Ave. In Battle Creek MI on Thursday Jan. 16th around 8:45pm and was not greeted upon entering, then when I began to place my order the gentalman helping me answered a phone call in the middle of taking my order, while another gentalman was standing right beside him the whole time. The other worker then took over placeing my order, I had to tell him twice what drink I needed, because he was more focused on the things going on behind him……then when he finially did pat attension to my order, he then informed me in a VERY smug way that they were out of the drink I ordered as well as the toys for the kids meal that I had also ordered…….this is all during a $1.99 kids meal national marketing campaign! All I can say is what horrible store management and customer service, what is funny about not being prepaired for a area wide campaign/ not making sure your store is stocked! With management like this in such a poor economy…….is not recomended in my opinion.


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