Within the last 6 months, we have had two bill pay payments taken out of our account $600 and $1200 with a five day delivery date (Wells Fargo takes bill pay money out of your account when you schedule the payment, not when the check has cleared the bank). The $600 was never received by the payee after 90 days. We were never made aware of this until our creditor contacted us saying we were behind in our payments. The $1200 incident happened approximately 3 months after.
This time the bill pay payment was going out to our father. He contacted us a few days after expecting his money saying he never got his check. I am convinced that Wells Fargo was successful in using $600 of our money for 90 days with no repercussion that they decided to try it with a larger sum of money. Can you imagine how they could save some interest and improve balance sheet numbers?
I’d like to add that we have been a customer of theirs for five years and have never had this problem before – ever!
I’m wondering if anyone else has had this experience.
Are You Upset Or Frustrated At A Business?
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