On 9/12/11, I deposited a $20,000 check written on a local bank from a prestiguous law firm. I told the Wells Fargo manager that I needed the monies for a funeral and that since the bank was local, the check should only be held for a day or two. The bank manager had the teller stamp and write all over the check and printed out a receipt that said they would make $5,000 available on the 15th and the balance on 9/22/11. I asked the teller why she wrote all over the check when I said no I did not agree to a hold and she said the manager told her to. Customer service said the check cleared on the 13th. I went into the Wells Fargo bank on the 16th and asked that the hold be taken off.
The manager refused. I called customer service and the Executive branch and was told the branch managers have the discretion of holding any check. I replied that I knew the check cleared on the 13th and what was the grounds to hold the check further. They said because the manager can; which means that Wells Fargo manager, of the Torrance & Figueroa branch just wanted to stick it to me in a time of need.
I scolded the teller for not telling me they were insisting on a long hold especially when I was at my lowest trying to bury my dad. The executive branch, supported her action wholeheartedly. Wells Fargo stinks, it just stinks. My dad’s funeral had to be held on the 22nd due to mortuary/church restraints and I had to beg to get the mortuary to take care of my dad before my check to them cleared. This bank stinks.
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