Wal-Mart Family Mobile complaint: We set this up for my husband months ago, two hours later he had a working phone and a much cheaper phone bill: piece of cake! I set mine up separately (had to because we have diff area codes and I need to keep my number) and they set it up on Sunday at 4:00. By Monday at 3:00 STILL not working. When I called Wal-Mart they blamed person who set it up and said it was never completed. When I called Family mobile they said it was done at 4:00 on Sunday and I just needed to keep my pants on and not be in such a rush: it ALWAYS takes 24 hr. When I told them it took TWO hrs for my husband’s phone they called me everything but a liar.
Called Tuesday, STILL not working: could make calls, couldn’t receive and no email. Family mobile lady said “I” forgot to set up email when I made the contract. I was offended at the blame game since you can’t set up any of it, it is done by Wal-Mart employees. Plus email is part of the plan by default, so stupid answer. Anyway 3 days after I sign up I finally have a working phone.
I try to go on a month later and set up my online account to pay my bill and it says my phone number does not exist in their system and is not part of family mobile plan. CS rep gets snotty with me when I tell her the system says I don’t exist and she says :”Well it does exist, I’m looking right at it”. So now I’m no longer nice and say “Well good for you! This side says I don’t and will not let me set up an account to pay my bill.” She gets rude and says then her manager has to send off an IT ticket and it will take 72 hrs.
Then she says I can pay in the store for an .88 charge or she will take my payment and charge me $5.00 admin fee. I argued: “You are going to charge me $5.00 for your mistake?”. “Yes Mam”….. I would still use this because it does work if it’s done right by employees and you can save money, but be prepared to deal with some rudeness while it gets accomplished.