RE: Store #5088
I spoke with the manager, Marcella, at the Highlands Wal-Mart, in Triadelphia, WV, last week and left quite disappointed. I relayed some concerns regarding the store, along with some compliments.
I expressed gratitude regarding few employees that I am aware of, who does their very best in assisting customers. The following persons I do not know personally, but only by shopping at the store. They are: Harry and John in the Auto Dept., Rick who takes care of the outside carts, and Duke in produce. She returned no comment when I complimented them.
I asked her why they were so shorthanded and why many of the older employees left. She offered no explanation other then some retired. The only reason I went to her was to maybe help so some of the problems can be resolved. The following are some of the complaints that I, and many friends & shoppers, have stated.
The shelves are poorly stocked and the ones that actually have products on them are seldom front loaded.
During my shopping last week 4 out of the 10 products I wanted were out of stock. These were everyday items such as cheese and creamer. A broken bottle of sauce was laying in the middle of the isle during my entire visit with nobody cleaning it up. I walked several isles trying to find someone, but never did. I brought this to her attention.
Some of the check out clerks have not been properly trained, or they just don’t care how they pack the groceries. They just throw anything in the bags together and don’t even try to separate the perishable items from shampoo, soap, etc. I have had to return to the store on at least three times because the clerk didn’t put my bags in the cart. Please explain to me who is responsible for placing the bags in the cart. It seems many clerks thinks it is the customer.
I also told her about the dead mums that were left outside on shelves for over a week. She said she addressed that in the morning meeting, but my question is why it took over a week for her to notice they were dead. Does she not walk around the store to check things?
There is a definite lack of employees. You can’t find anyone for help. You have to run all over the store to find help particularly in the paint and hardware departments. She blames the shortage of help on the area in which we live. She said the problem is because most people in this area fail the drug tests. I say she needs to make changes and treat the people who work there better so they don’t leave.
I’ve patronized this Wal-Mart since the day it opened and spend several hundred dollars a month there. I find myself shopping at other stores more and more. If something doesn’t change, I’m certain a lot of people will do the same. You might say the numbers are up in sales, which they might or might not be, but if that is the case it is due to the recent boom in gas wells and construction crews that are currently in the area.
I appreciate you hearing my concerns. I hope things improve and gets back to the way the store should be managed. I am not interested in speaking to the store manager again. I don’t feel she cared about my comments and suggestions as all she did was make excuses. I felt no sincerity of concern on her part. This is the reason for this letter. Hopefully, you can resolve whatever problems the store is having with her.
Regards,
DJ Kerns
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