Walmart Complaint: Photo Center in Melbourne Florida

I purchased a photo book on-line, prepaid for it, and received a confirmation email of the order and completion date. When I went to the Walmart store ( #1702 1000 N. Wickham Rd. Melbourne, FL) to pick it up, I was told by the man at the photo center that my item was not there and there was no record of the order on the computer.

When I showed him the email I received, he called customer service and claimed they told him my order did not go through properly on the computer and I needed to reorder it even though I received the confirmation email. I did this and the next morning I received a call from a different lady at the same photo center stating my item was there the whole time and had been processed on the original date I ordered it, but it was not finished because she did not know how to properly assemble the photo book and had to wait for assistance from her co-worker.

She stated the man I talked to last night had processed the original order, even though he told me that those types of orders were handled through a different company and then shipped to the store when completed. This man did not offer to help me find my purchased item and offered no explanation for what could have happened. He also told me wrong information and directed me to reorder the item, which ended up being unnecessary.

Then I found out today that my photo book is being created by someone who is not trained and incompetent. THIS WAS VERY DISTRESSFUL SINCE IT IS A HOLIDAY GIFT AND THE CUSTOMER SERVICE WAS VERY POOR AND UNPROFESSIONAL. THE OVERALL CUSTOMER SERVICE IS AWFUL AT THAT STORE WHERE THERE ARE FEW STAFF WORKING AND NEVER ENOUGH AT THE CHECK OUT LINE.

WALMART BETTER REEVALUATE THE PEOPLE IT HIRES AND CUSTOMER SERVICE OR IT WILL LOSE CUSTOMERS, MYSELF INCLUDED.



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