Walmart Complaint: Comping other ads

Posted: October 11, 2012 at 2:35 pm

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I was shopping at the Belle Vernon, PA walmart on Monday October 8, 2012. I had some ads with me to comp some groceries. While I was checking out the cashier told me she could not comp my steaks and called for a customer service specialist to have them taken off my order( she had already rung them up). I informed her that I was not comping steaks that it was in fact a chuck roast. The Customer Service Specialist came over and immediately said we do not comp from Sav-A-Lot stores or Pechins. I said well that is not what is advertised on TV. I asked her if she was the manager and she said no, I then asked to speek to the manager because I am now embarrased. She told the cashier to just give it to me. She did not send the manager over or apologize for any inconvenience. Why do they advertise they will match any price and not follow through with it.


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