After being a loyal VW Driver since day one I again decided to buy yet another VW last year. However after expriencing disastrous service at Barons Claremont with my previuos car ( I filed a telephonic complaint, but never heard from VW) I almost went to the japanese competition-maybe would have been indeed the better option. In September 2011 I settled for a VW Polo Classic 1.4 Demo Model at the Culembourg Branch in Cape Town. I was advised to drive the car and make a nip list, well I am still sitting with the problems after all that time and aft abt 6 or 7 visits still have to go back to have the sound of my faulty aircon recorded (again).
Never mind after my previous visit the service adviser informed me the spare parts have been ordered and they will come back to me once the parts are delivered…3 weeks later an email reached me, with the request to come in for a sound recording….I traded in my 10 year old car exactley for not getting into the situation of having to see the mechanic every three weeks and now I am doing exactly that…..never mind 2 pairs of sunglasses gone missing with nobody coming back to maybe offer the purchase of at least one pair-no designer, just Woollies…..what kind of service is that…your mother company in Germany would have a heartattac….wonder if you coming back this time..last time my motor was ‘busted ” n needed to be replaced-the result after 4 misdiagnoses and repairs- cost ca. R 50.000 !!!!!!
I had to tow my car back from Barons Claremont and they literally had thrown my motor, that was completely taken apart into my boot!!!!! Went to an enthusiatic n knowledgable mechanic and paid 12500 (main charge was putting motor back together) and my car drove perfectly without any further problems till I trated it in now and most probably still is…..
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