Volkswagen Complaint: disappointment

Posted: October 24, 2012 at 2:53 am

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really disappointed, ordered mynew vehicle in april for oct delivery. happy with service till i collected my vehicle , noticed from about 400 klms onwards wind noise on my new very special eos. put up with it for a little while thought because the vehicle was brand new may disapare, but NO took it back to berwick dealership shared my concerns. left my new baby there for the day, keep a copy of invoice customer no 104184 10/10/12 rego ZHC 528 . had washed my car the weekend before to my suprise water was dripping on my window controls onto my leg. got to the point over the wind noise coming from rh side was vey obvious the vehicle was put in at 589 klms, to my suprise when i got the vehicle back had 120klms more on the clock . only reason i did not ring and pass comment was because the wind noise had gone, was told nothing could be done about leaking roof . was instructed when i did wash the vehicle dont put water near the seals. but after driving all weekend the wind noise is back. i find it pathetic that you purchase a new vehicle and already have to complain about noise , as i said to the service department if it was 3/ 4 / 5 yrs down the track i could understand , but brand new, i only ever purchase a new vehicle because i enjoy driving a quiet no trouble vehicle. would like something done about my brand new noisy eos
the invoice number VWCSV9193 at Berwick volkswagon 10/ 10/ 12 regards colleen


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