I agree with below complein.
Not only Audi but VW is the worst spacilay this stupind Engish workshop manager Richard.
He know nothing I dont know why he thre is he dont know any thing?
Audi Complaint: A5 30 KM servoce nightmare – Bahrain branch
There is is no doubt about the quality of Audi car. It is a great car. It was only recently when I took my car to Bahrain Agent for the 30 KM service, that I discovered the quality of the client servicing and dealing with clients. It was not only that they have not even repair what I reported to them “Suspension problem”, but they also spoiled other parts in the car, Fuel Pump and the Camera. It was so dangerous to drive the car with an obvious leak in the fuel pump with all the smell surrounding the car. The Audi represetative assured me after TWO times of taking the car back due to the smell, that it is just a matter of time for the smell to go away. The second time, he admitted that there was something wrong with the fuel pump and this was fixed, as he claimed, only after 2 days after that, I fully filled the car with the fuel, and it was only one day with the car being just parked in my garage, that the fuel was leaked fully. I called the Agent and they collected the car, then they admitted that the fuel pump was cracked and requires change.
They took 3 weeks the first time to complete the service and call me to collect the car. I have reported the issue of suspension, strangely, they said there is no issue with it, although, they at the meantime, confirmed to me that they could not drive the car because of the issue in the Tires !! what a contradiction ??
My point here is that, for a great car like Audi, the expecation for customer services is very high since it is a luxury car. It seems first that the client facing and people in Bahrain office need some kind of training in dealing with the customers. Second, I am not sure that the people who actually run the Garage are capable enough to deal with Car issues. Until now, I am still waiting for my car, after spending almost one month following up and visiting the showroom, just to hear the status of my car. Further more, no body even bother to offer me a replacement car, although I was begging to have one.
I know a lot of executives at our bank and other banks also who own Audi. I am not sure what is their experience with Audi. At some point, I would really love to hear their feedback and share my experience with them. By the way, my car is only 3 years old, and this is the firt time I ever have a problem with the car, unfortunately, this gives you a good indicaiton that your agent failed the test the first time they have been challenged !
Please take the above complaint positively, and I am hoping to receive a good news about my car, hopefully !!
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