Opened Vodacom contract early 2011. First 2 months fine, then stopped getting a/c’s. Then started being billed for items I didn’t use eg. international sms and data d/loading. Free minutes finished at begin of month. (I have Telkom ADSL & do not use cellphone much so unjustified). Had set call limit numerous times with call centre and it wasn’t adhered to. Would receive sms demanding payment & threatening disconnection if not pd immediately.
When asked for a/c was never sent one – I DO NOT PAY unless I know what I’m paying for.. After spending HOURS on phone to callcentre & always being promised everything would be rectified with no results whatsoever I requested speaking to somone higher up. This happened countless times & I’m still awaiting a call. While the dispute over my a/c is ongoing,
Vodacom tried to obtain the money they felt I owed them in a sneaky, underhand & deceitful manner: they divided the debit order into 3 small amounts and took it all off on one day! Despite me phoning and spending hours & hours of my time trying to resolve this Vodacom refuse to do so. I have been lied to, cheated and deceived on various occasions with no-one interested in resolving this.
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