Vodacom staff have no authority to make a decision regarding exhanging phones, yet they have to listen to the complaints. I have had to take in my BB9900 for the fourth time now. Each time it has been replaced by a refurbished phone. The once argued with me about the battery life after it arrived from the head office. i was told that they (head Office) would have checked the battery. THEY DID NOT!!! i insisting they do a test in the store and the report read poor batter/ batter failed.
I requested another model from vodacom. I would have even settled for a earlier model like the 9800 torch. but instead they keep on sending me a refurbished unit. I am so sick of this now that I am refusing to take the Blackberry back once it arrives. I am willing to pay in all the contract which is 4 contracts. I spend a average of R2000 a month with vodacom.
I am also going to encourage every one I know not to use Vodacom!!!! If Vodacom dont care about customer service or the money. I can not see why I have to support them! I WANT A DIFFERENT MODEL BLACKBERRY!! There is no one you can speak to, the consultant has been trained to say the same thing over and over again.
Are You Upset Or Frustrated At A Business?
- blackberry scam failure
- where does vodokom get these refurbished blackberry from