I would advice everyone not to use Groupon. They are the biggest scam. I had bought 6 Skin-Smoothing Sessions of Microdermabrasion for £42 at Essential Beauty from Groupon in feb 2010. When I went to the salon, it was so stinky and humid. And it was just a normal facial not Microdemabrastion. They said its for half an hour but it lasted only 20 minuts. On my second session I was running late by few minuts because london trains had some issue. I rang the salon to inform that. The receptionist was so rude, she cancelled my appointment and said i lost one session. She was talking so rudely over the phone.
So I asked her to get Mnagaer to ring me. But he was even mode ruder than the receptionist. Instead of helping me out he cancelled all my sessions. I wasnt very happy with the salon and its service, so I rang Groupon customer service for refund. The customer service representative said I cant have refund but he would give me vouchers which would be valid for 6 months. I told him I dodnt want to use Groupon again. He said he wont give me money at all. Finaly I agreed to vouchers but wasnt sure if I would buy anything in next 6 months.
The representative said if I dont buy anything they would extend my vouchers for another 6 months but I wont lose money. I was out of london for december and january. When I came back and checked my Groupon I found out my voucher has expired and they have taken my money.
So I rang Groupon again to give me another vouchers or my money back. Customer service refused to do anything. I spoke to Customer service manager but she put the phone down on me. I rang seeral times but the represetative and manager both put down the phone on me several times and saidI wouldnt get my money back. I rang agin to ask there name as I wanted to complaint to Headoffice or Director of the compant but they refused to give me thier names and again put the phone down on me.
I have never come across any company who would provide such kind of customer service. The email adress they have put on their website for complaints doesnt exist anymore. I would appreciate if anyone can get me Direcor or Company secretary contact no. At the end I would suggest everyone not to waste your time and money on Groupon.
Are You Upset Or Frustrated At A Business?
Click Here To File A Complaint
Bought a Groupon voucher for £10.98p for Ciao Bella in Manchester, have been today and was very disappointed. The voucher was for any pizza/pasta meal with a glass of wine each. We had booked the meal for 2pm and were the only customers, when we handed the waiter the voucher his face fell. The place was downstairs and was dark, dingy and cold. My husband doesn’t drink wine so ordered a beer, I was told I would be given a double wine, no way was it a double. Shortly after we arrived a lady came in and another couple. We had already ordered but they got served before us, made us feel very second class, We waited so long for our food that we had to order more drinks. we felt like this was planned as they had received no money from us. When the food eventually arrived, mu pasta and my husbands pizza was very nice but you should not have to wait half an hour for a pizza and a canneloni when there is only 5 people to serve. When we asked for the bill for the drinks we could not believe it, £15.30p for 2 pints of beer and a small glass of wine. We live on a budget so thought this voucher would be a bargain but in the end we could have gone to our local where they do 2 really good meals for £9 and with drinks would have come to less than that. Needless to say we did not leave a tip. Would not recommend anyone to go to Ciao Bella on Portland Street, they don’t want to know unless you are spending money!