I am a very unsatisfied customer. I have the Samsung Galaxy S. I have had this phone less than a year. I have had to send it back for over 7 times. I am having freezing issues,overheating,phone goes totally black. I have had to removed the battery. I loses calls. I have had to send this phone back 5 times for the charger port problems. However each time I have called they just send a me another phone. Of course the same one.
I a very frustrated with T-Mobile service. I am a valuable and paying customer. I have also purchased other devices from them. I have purchased the springboard tablet. I have just added a second line for my son. However I feel as though I have been treated unfairly because I have not gotten what I have paid for. I paid 400.00 for this phone. It has not yet served the purpose. The only thing the company has offered me is exchange for another one or a blackberry phone.
However if a blackberry was what I wanted that was what I would have purchased. Then I was asked if I wanted a sidekick. No I want a Samsung galaxy phone. The I was asked if I wanted to pay 399.00 up front for a Samsung galaxy 4 G and they will give me a 100 dollars rebate. No I have already paid 400.00 for the galaxy s and it is not serving the purpose. I feel that I have been just brushed off with a bunch of crap.
They get your money and put you into a 2 Year contract and don’t care if you are happy nor get what you pay for. I feel as though as many returns as I have had on this phone,you would think after the third returned they would had offered me the next Samsung galaxy phone 4 g at no charge just for the inconvenience. This is as tacky as it gets. Why should my option be to down grade my phone
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I have had the same thing with them. I have the Samsung Galaxy S 4G, which by the way DO NOT GET IT. I’m on my 5th galaxy s 4G phone. they offered me a downgraded model which was a joke. they keep sending me the same type of phone as if the next phone will magically be better. Im very disappointed with T Mobile. I filed a complaint with the FCC today. I recommend you do the same. Good luck!