Plain and simple – when I went to chase to open an account, they had some special going where a person could sign up for a regular checking and a business checking. I didn’t really need a “business account” but I was just glad to open something with having some bad credit and money management skills issues. I since then have filed for bankruptcy under chapter 7–after waiting many years to finally just do so and start over. I never intended to have my finances get like that, but many factors played a role.
I believe in paying my just and honest debts, however, in this case, I would never be in a position to pay all my creditors.
They signed me up for both accounts. Since I have trouble managing the little money I do have, what I would do is transfer all my bills into the business account and that was a “do not touch the funds” account so I could be assured that I would have my bills paid with no chance of overdraft. Recently, I moved over 52.00 into my business account because the weekend was coming and trying to transfer online can be confusing as to where my “real” balance is.
This $52.00 was for an automatic ACH withdrawl that comes out of the non-business account every month. Just for the weekend I moved that $52.00 over into that account (business), and when the weekend was over, I would transfer it back just in time for my insurance ACH to come out. So the weekend was over and then several days went by and I realized I had enough in the personal account to cover the insurance bill without moving the money right then.
So I waited till later in the week and thought I should then move the 52.00 back into the personal account. I did the transfer leaving me with .13 cents in the business account. I had no other bills coming through so I was safe… so I thought. I had not been using the debit card for a long while on that account–chase waives any service fees if you use the debit card at least 5 times in the month–that was not working out, but I never remember being charged much of anything, just a few bucks.
There had been times where there was nearly nothing in the account and they charged me a small service fee, then when I saw it overdrawn from the fee, I would move monies right back there to cover it–no problems. Well, the night I moved the 52.00, what I didn’t know was the service fee was already in the works… had I known this $12.00 fee was coming through or remembered a date it does come through I would have left that 12.00 in the business account.
To my shock, the next morning that business account showed it was in the negative by $12.00, which was the fee. I sat on it a day and was going to put some monies in there after payday, but then the next day, it was -45.00 in the hole – they had charged me an overdraft fee for the 12.00 service fee. I was very upset because I just overlooked all that – because I had no issues with service fees and overdrafts.
I called the bank on that Saturday and even expressed I knew they were busy, but the man assured me that he could help so I explained all this to him. I felt there would be no problem, but he kept putting me on hold and then came back and said he could not reverse the 34.00 service fee. He never had a good explanation for me, but I kept trying to tell him that had I realized it was coming through I would have left the 12.00 in there to cover the fee. Then after all this, the lady manger, Ashley got on the line–she was unkind and rude to me… it was a terrible situation.
I never raised my voice to her or treated her in an bad way, but she just said with a huff in her voice that I would need to come into the bank on Tuesday after Labor day to discuss this. I tried to explain to her but her reasoning was that the SERVICE FEE comes out on the same time every month. I don’t know about all of you, but my mind isn’t on service fees because I had never been overdrafted even when the service fee came through and it made my account go under…
I had to actually call another branch for someone to explain to me that if there’s actually money in the account – that’s when they will charge a service fee. How crazy is that. I dislike that branch–they are understaffed. They are always holding onto my funds and I can’t use my money for my bills till they take their holds off the PAYROLL CHECK. I want to leave this bank, I cannot stand how they do business. They do not care about people and treated me in a very unfavorable manner.
It was a timing issue, but the way the overdraft looked on my account, they said that it was from a $52.00 item???? I never wrote a bad check and the monies were just transferred… so the monies were there to cover it, yet, me the little guy, the person that’s in bankruptcy, can’t make ends meet basically take my money. Think of this, if I got upset enough and closed the account with that $34.00 overdraft, it’s me that would suffer terrible consequences with no recourse, no help, no one on my side.
The bank wins no matter what. This is so completely unfair. I am leaving this bank never to look back again. I cannot stand them now. I’m in a catch 22 because it would be hard for me to open another account elsewhere due to my bankruptcy. I’m going to try a credit union and be done with this. As soon as my bills clear I will be closing the account.
I cannot even express how this has upset me… no words can explain it. I never deliberately did anything and they counted this as an overdraft fee type of thing when that’s not what really happened. I’m done with Chase Bank on Baily Road in Cuyahoga Fall/Akron. The worst bank ever with no heart for people at all.
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