I bought a brand new Toyota Corolla 2010 in January 2011 I bought an extended warranty 5yr 100,000 mile warranty. I have had my car serviced by the Weiss Toyota Dealer in St louis MO every 5,000 miles tire rotation, oil change everything they were supposed to do. So now my car tires are balled called the dealer they told my to call Goodyear since they make the tires. So i called they sent me to a near by goodyear dealer the tires were not the issue. The issue was the car was out of alignment in the front.
So I called the dealer back spoke with another manager. They insist that front end alignment is not covered under my warranty and the issue was not their problem. My complain is that shouldn’t the technician that was servicing the car every 5,000 miles should have notice a poroblem when rotating my tires??? I told the dealership at 15,000 miles there seemed to be an issue with the tires looking low on tread already I spoke my concern about them rotating the tires, and were they sure they were being rotated.
The lady said yes they were. SO my concern and complaint is that either the technicians were not doing their job correctly or they didn’t care one or the other. The facts of the matter are that the front end is out of alignment and all four tires need to be replaced. I do not feel that I should be responsable for this money wise, due to the fact that I placed my confidence in Toyota to keep an eye on my car for me. And why wasnt this noticed or even brought to my attention??? I would appreciate a phone call or an email back.
I have great concern that Toyota dealers are getting away with not living up to their end of the bargain. I paid $20,000 for a car and in 9 months has these issues already how ironic that I thought toyota was a good company.
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