To whom it may concern, I have grown up riding in Toyota cars my entire life and now as an adult I have the joy of “owning” a Toyota. I chose the brand for its reliability and comfort. However when a customer service representative calls and tells you your being “difficult” or “laughs” at you while you explain why your payments have been late; is less than comforting. I do not know what the “criteria” for being difficult is to a customer service representative or Toyota Company but I am ashamed to be on the other line, feeling sick and worried about any other call I receive from Toyota Motor group and their associates.
Will I be labeled as “difficult” in the data base? Will the next customer service representative give me the same belittling response when I answer questions? I work for a living and to have another individual that lives in the same country as myself not give me the respect as they would like to receive is very unnerving and sad depiction of what it means to be a working class American citizen that is not getting the respect from their fellow citizen. TOYOTA NEEDS TO DO BETTER.
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