I pulled up to the drive thru at 10:30 on a monday night and was greeted with “Hey, Taco Bell, what you wont” (sic). I ordered a beef burrito with meat and cheese only. the girl told me ” that be a combo burrito but it has beans with it” i told her no i just want meat and cheese. “she said “oh so you want us to make it special for you” i said i dont care what you have to do to make it but i only want meat and cheese, ‘ she said ” fine that be $(whatever the amount was)” i said no im not done yet “she said “well hurry up” i laughed it off to my friend and said ok i also want 2 doritos tacos with no lettuce and no sour cream. “she said huh sour cream?”, ok that be $7.19. i said NO i do not want sour cream. she said ” i said $7.19. and again i said ” i said i do not want sour cream” she said ” i FUCKING heard you, SHIT”. so i pull around to the window, and i had not driven 35 minutes i would have right then canceled my order and left. anyway she walks up to the window and bob her head and just stares at me for about 15 seconds. i just stared back an no words at all were exchanged. so i finally handed her my debit card and she snatched it from my hand and said “BITCH” then swiped it and literally threw it back into my window and it landed on my lap. i immediately asked to speak with her manager and she said “whatever bitch” then she yelled “charles! somebody wanna tell you something” i heard a voice in the kitchen and she replied ” i AINT DO FUCKING SHIT” . Charles ran to the window and shut it and moved her away and then approached me to ask what was going on. I told him the entire dialogue that was shared and he was so embarrassed and extremely apologetic. he gave me my money back and continually apologized the the young woman who obviously doesn’t speak for taco bell. i just could not believe that it happened. especially at a store in collierville. but the main reason for this email is because i finally went back this week to the same store and Juwanna was at the counter and i walked up and she looked at me and then immediately looked straight down at the computer . never said one word until finally after about 20 seconds she said “is you gonna order or is you just gonna stand there looking stupid all day” .. the store was busy as it was lunch time but seriously no matter the situation you can not talk to a customer that way. i ordered 4 doritos tacos with meat and cheese and tomatoes only. she said ” well why cant you just order a supreme.’ i said because i do not want sour cream. “well a supreme comes with meat cheese lettuce tomatoes and …… um…..” i said SOUR CREAM. i DO NOT WANT LETTUCE OR SOUR CREAM. she then said “well it takes a while to custom make one at lunch” im not stupid, you do not prep tacos for later sale. well my food came out and what did i get?? i got 2 not four 2 doritos tacos with only lettuce and sour cream. when i returned them i was told by another employee that “that how she rang em in so next time order em how you want em the first time.
NEVER AGAIN WILL I GO BACK TO TACO BELL IN COLLIERVILLE. IM ALSO POSTING MY EXPERIENCE ON FACEBOOK AND TWITTER TO MY 1400 FRIENDS WHO LIVE, WORK, AND EAT IN COLLIERVILLE TN TO NEVER GO TO THAT LOCATION.
i cannot believe someone with that sort of work ethic can have a job….
Are You Upset Or Frustrated At A Business?
- cussed out pharmacist
- drive thru person cussed at me
- got cussed out driving
- i cussed someone out in the drive thru and she got my tag number what happens?