T-Mobile Upgrade Scam with Galaxy Phone

I had to replace my galaxy s three times and was promised to get an upgrade to the s2 if I had issues again. Guess what? The phone died and I lost all my photos AGAIN and now they tell me that this latest phone can only be replaced AGAIN or take a lower quality phone. They are loosing another customer. My wife and I are on an old plan, pay extra for insurance and the perk to our plan is that “upgrades” are better. We pay $300 more per year than the standard plan now for this “perk” and we are limited on minutes. 7 years and they are losing our business over an upgrade I was promised? Tmobile is lame.

Sorry to say I am with tmobile from years on month to month billing plane.I just request for add a feacher for Internet. On 01/15/2012 tmobile customer service representative explain me about plane will be 49.99per month +$10.00 I cleared him I don’t want to renew my contract very clearly but after few days I spoke with representative they said you are in 2 year contract.even it’s not even 30 days please cancle my contract and put me back on month to month billing contract because I never made or agree for any new contract.

Need to File a Complaint?

Click Here Now

Tags: samsung update scam, samsung upgrade scam
One Customer Complaint about “T-Mobile Upgrade Scam with Galaxy Phone
  1. Dora Reyna says:

    I had been very happy with t-mobile until now. I renewed my 2 year contract and got a galaxy phone free. so I thought. She even lowered my bill less per month and said I owed only $80.00 for the bill this month. I was so happy and my next bill would be $250.00 a month. I was paying $360.00 a month. To my suprise I had to pay $600.00 on my next bill. I called and they said it was from my last month payment I did not pay . I told them she said I only owed $80.00. Now I have to pay it all on the month before my next bill. I have 5 lines and 2 are getting to renew my contract. I am really thinking of not renewing and going to cricket. My payment would be lowered. I will lower my minutes and wait until the next contract is over to cancel all my lines. very diappointent.

Complaint Form
Image of Upset Person

Click the photo now to get started