I had to replace my galaxy s three times and was promised to get an upgrade to the s2 if I had issues again. Guess what? The phone died and I lost all my photos AGAIN and now they tell me that this latest phone can only be replaced AGAIN or take a lower quality phone. They are loosing another customer. My wife and I are on an old plan, pay extra for insurance and the perk to our plan is that “upgrades” are better. We pay $300 more per year than the standard plan now for this “perk” and we are limited on minutes. 7 years and they are losing our business over an upgrade I was promised? Tmobile is lame.
Sorry to say I am with tmobile from years on month to month billing plane.I just request for add a feacher for Internet. On 01/15/2012 tmobile customer service representative explain me about plane will be 49.99per month +$10.00 I cleared him I don’t want to renew my contract very clearly but after few days I spoke with representative they said you are in 2 year contract.even it’s not even 30 days please cancle my contract and put me back on month to month billing contract because I never made or agree for any new contract.