Please check my account . i have been with T-mobile for 13 years, the service was good up until a year ago. Every month i started getting charges of 1.99 for data usage that i didnt have or used, then got charged for laste fee for date changes oin my bill that i didnt know changed. Now after much debate, about staying with t-mobile, my contract expires in april 2012, i go to store to get a phone and to upgrade.
well after so much going back and forth , the store clerk say the t rep wanted to talk to me, i talked with him and he said since he hadnt gotten the payment i could not unless i pa8id there. i had already sent the payment. I was so embarassed , felt like i was bad, so i said then forget it, my contract expires and i will decide what i will do. days later i recieve a text saying i can get a phone for 250.00 off for a 2 yesr contract.
i check my bill online only to find out that they upgraded me to a data plan that i have no phone for. i call t-mobile and was told to back to store to have them chage it. i dont live in that city and hadf to drive all the way 40 miles only to be told they could not do anything. i was pissed.. i got my plan changed back to what i had , now i want the contract to ecxpire in April like it was suppose to, i never agreed for it to be changed after i talked to the rep. please help as i will look at other measures to take.
i have been a loyal customer , i hope you all as loyal to your customers.
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Approximatley 2 yrs ago I up graded to a samsung galaxie 4 g with unlimeted text and free web and 1500 minutes for 79.00 a month I have had nothing but trouble with this phone . Dropped calls at least 50% of the time the device just quiting no srevice or web 75% of the time You have sent me 2 new phones under my warrenty. Now I find out someone signed me uo till 2014 without my autherazation I expect this to be taken care of at once…. By the way the 3rd phone is now shutting down on its own and wont turn back on.. THIS IS REDICULOUS I have been a loyal customer for 15 plus years… julie evans I will awaite a replay before contacting my atty.