I am Marilou Neri would like to let you know that one of T-mobile customer services advise me not to cancel my 2 extra line because they will give me credit for each line which is 10.00 dollars but instead only 5.00 dollars. Then today, 8/3/2012 , I spoke to a customer service regarding this issue, She offered me affordable packaged if the extra two lines is not included.
I accepted the offer because She was very sure that the two extra lines be credited. I spoke to the credit department, he just told me to write a letter in order to take of it. Make me more upset.
I wish to canceled my two lines with out charged or be given 10.00 dollars credit to each line as what one of the customer services was promised. This is really a big mistake and lesson to learn why I was listening to their advises. I could have better deal to ATT&T and sprint.
I thought , the longer I will be in the company, the better deals I can get but the opposite. I purchased my phone for a full price 600.00 dollars and I am paying too much packaged.
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