I am Marilou Neri would like to let you know that one of T-mobile customer services advise me not to cancel my 2 extra line because they will give me credit for each line which is 10.00 dollars but instead only 5.00 dollars. Then today, 8/3/2012 , I spoke to a customer service regarding this issue, She offered me affordable packaged if the extra two lines is not included.
I accepted the offer because She was very sure that the two extra lines be credited. I spoke to the credit department, he just told me to write a letter in order to take of it. Make me more upset.
I wish to canceled my two lines with out charged or be given 10.00 dollars credit to each line as what one of the customer services was promised. This is really a big mistake and lesson to learn why I was listening to their advises. I could have better deal to ATT&T and sprint.
I thought , the longer I will be in the company, the better deals I can get but the opposite. I purchased my phone for a full price 600.00 dollars and I am paying too much packaged.
Are You Upset Or Frustrated At A Business?
Click Here To File A Complaint
Related Keywords:
- best buy wont let me open an tmobile account
- T mobile wont let me leave
- t mobile wont let me cancel
- they wont let me leave t mobile
- tmobile wont give me dates of when i called customer service
Yes July5,2012 I called to get 3 phones exchhanged due to phone shorten out.However da Galaxy 2 wasnt in stock,so the representative sent me The Exhibit and I dont want it so i call Tmobile to let them send the right phone and the representative tells me im stuck with the exhibit phone, so im leaving T-mobile and would like to be contacted by T-mobile on my contract dispute,im trying to cancel & now the representative tells me I cant &I’ve been acustomer since 2005!! REALLY T-MOBILE!!!!!
I’m being charged three phone lines when I only have two. I believe it’s unfair that it’s been four months with the same problem and tmobile can’t help me change this problem.