October 8, 2012
To whom it may concern:
I’m writing regarding my account number 439366920 for the lines (847) 877-4373 and (847) 877-3906.
I have been a long and loyal customer to T-mobile for over 8 years now. Unfortunately, due to my husband’s recent unemployment, we can no longer afford our monthly payments. I had called the customer service on Friday, October 5th to inform them about my situation and to terminate my account at this time because we have NOT renewed our contract and phones for over 4 years. However, the representative informed me that I would be charge $200 because my contract does not end until February of 2013.
According to the representative, my account was modified on February 28, 2011 when I inquired about the extra text charges on my bill and accepted a ‘promotional deal’ to continue and stay with T-mobile. The representative never explained to me that by doing so this would extend our contract for another 2 years. If this was explained to me, I would have never agreed to make any changes on my account.
Furthermore, I did not receive any electronic or mail confirmation regarding such changes in my account. I did not give the representative my consent to extend my contact. Please reverse the $200 termination fee because my account was illegally extended without my full consent and knowledge.
Please contact me at my home phone number (847) 380-1091 as soon as possible.
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