T Mobile Complaint: Higher charges

Posted: October 8, 2012 at 11:47 pm

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I have been a T- Mobile customer for over 10 yrs. I called spoke to T- Mobile rep who gave me wrong information. I am currrenty going to school . I have been paying alot for my survices. I decided to try another company to lower my payment. The rep I spoke with said it would be ok to cancle my contract and pay 100 dollers instend of $200 since i have been a member for many years.. later I received the bill $ 250.00 . I tried explaining to T-Mobile rep and they said I had to pay full amount . I would like a reply explaining why they have employees giving wrong information .

Thank

Wanjiku


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