I buy from because of the forgiving return policy, however on November 25, 2011, I purchased a microwave from sears.com. After receiving around the 5 of dec. it was decided that it was’nt quite what we expected. Dec 30th I was told by a telephone rep jst return it to sears no problem. That did work cause that brand microwave was not in their system. On Jan 4 2012, i was told by another rep they would issue me a shipping label so i could return it at no cost to me. (never happened). On Jan 9 2012 again i was told they would make a decision weather they could issue me a label and I would hear back within 48hrs, (nothing).
Today I called their online resolution dept, and basically because their is nothing wrong with the microwave aside from subtle differences from the picture online, (NOTHING)! Every year i spend a couple thousand $$ with sears especially during the holidays, but this may stop. I a customer is not happy with an item that has no problems, it shouldnt be a problem to return, especially to a store where they can resale it cause its perfectly good.
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If the microwave oven brand bought from Sears.com was not in the Sears store system, it may have come from Sears.com Marketplace – 3rd party vendor. Kind of like when you buy from Amazon.com and the item ships from Crazy Eddie’s, you return it to Crazy Eddie’s and not to Amazon!