I was a Sprint customer for over 10 years and recently had to cancel my service due to outages. My husband is a surgical nurse and actually missed a call-in due to tower maintenance that they were doing and have been doing for almost 2 months now without any explanation as to how long it will take to fix. I had to talk to them for 2 hours to finally get someone to tell me the buy-back program would take care of my ETF as it was something I was DEFINITELY not paying due to the fact that I was only cancelling because my husband HAS to have service. I received a confirmation email and she noted that I might even have dollars left to go towards my final bill.
I went into the store, gave them the confirmation and they actually processed it incorrectly. They processed it as a “recycle” and told me that I was all taken care of (bill included) and even had a $90 credit. I confirmed and re-confirmed with her that I had a $0 balance on my account and she said I had to spend the $90 in the store that day or it would go away. I bought 3 iPhone chargers and went on my way. I recently received a final bill for all of the credits and service. Apparently the girl processed incorrectly and the $90 credit could’ve went towards my ETF. I called customer service and they were downright awful.
I can’t believe this company still has any customers. They stated there was nothing they could do since it’s been more than 14 days since I “purchased” the chargers (it’s been 18, just got the bill today) and I was now responsible for the full balance. I find this alarming for so many ways aside from their ridiculous dealings on the phone in that I’ve had them wipe complete $185 bills away before and now they can’t help me with a credit for their mistake? Also, to charge me ETF when it’s been reported several times (even their own employees in my area) that we are having major service issues.
I have lost all respect for this company and hope that enough people read these posts and stay far, far away from them. I know that no company is going to be 100% easy to deal with but this company should be ashamed. To have a customer service team that can literally get on the phone and yell at you and do everything they can to weasel their way out of doing the right thing is beyond horrible. I can’t believe I was so loyal for so long. I would rather pay extra every month for my “unlimited data” with any other company than ever deal with them again. I hope they lose enough business they decide to come back and have some dignity in the marketplace by actually serving their customer base.
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- sprint poor customer service