dan@sprint.com
I have tried and tried and tried to contact you.
As everything else with Sprints world, it is all a promise.
Thus, I will have to send the reasons why I am leaving Sprint as a user.
I guess you have been busy is even a few of the 456,000 losses in users last quarter would like to discuss reason why they are leaving Sprint.
What upsets me the most is that I LISTENED AND TRUSTED the folks at Sprint when I had issues from DAY 1 that I switched to Sprint, and was told “We just got the iphone, and demand is very high, give us a chance, things will get better”
Well, shame on ME for TRUSTING Sprint.
Now, after spending approximately $2,000 in the last year for service that was:
Voice Substandard
Texting Substandard
Voice Mail Below Substandard, practically unusable (could not understand messages, had to reboot phone multiple times a day for voice mails to show up on the screen, then had to reboot in order to listen to the messages
“unlimited” Data Services VIRTUALLY UNUSABLE, as 3g data was in the .003 mbps range (if we received data AT ALL), you can promise unlimited all you want, no one is ever going to have high usage if product is unusable.
Reception Substandard Continual dropped calls, or most of all, NO SERVICE. I am not talking about a RURAL area in a low population state (nor an URBAN area with high number of users, which would flood the system). I am talking about Orlando, FL metro area, Atlanta, Las Vegas, Hawaii, nashville, TN, Chicago… VIRTUALLY UNUSABLE.
Sprint’s idea of “taking care of customers” was to basically offer me their Buy Back program. Send me your handset back, and we won’t charge you the Early Termination Fees. So I have given Sprint $2,000 in a year for a service that was barely usable, PLUS $400.00 to purchase handsets that now they want returned. I was NOT planning on having to spend ANOTHER $400.00 for two new handsets in one years’ time, but was FORCED to by Sprint’s lack of service.
Sprint should have waived ETF fees and said, I’m sorry you had an issue. Keep the old handsets and sell them to see if you can recoup some of the funds in order to purchase new hardware with another carrier, OR taken the buy back program and refunded those funds AND waived ETF, to keep customer that has spent paying for service that was simply not up to par (and DEFINITELY not up to their marketing promise).
If Sprint would have at least TRIED to take care of customer, I MAY have said I’d at least keep an open mind and maybe tried them again at a later time/date, but their horrible decisions (and customer service, had to call COUNTLESS of TIMES and NO ONE could get on the phone that could offer resolution, was even HUNG UP ON by Sprint Customer “Service” Representatives (I use quotes as Service was the LAST thing they provided).
Absolutely horrible.
Are You Upset Or Frustrated At A Business?
Click Here To File A Complaint
