I current have 6 phones on our account. One of the phones, a Tahoe, purposely does not have added internet access. This was because my husband did not want it, just wanted texting and voice. The other 5 phones have access to the internet. Our last billing contained 56.79 for Data Charges on the Tahoe. I called to tell Sprint that this was a mistake. We did NOT access the internet on this phone. They would not reverse the charges, were not able to prove we used them, could not tell us what site we supposedly accessed, and basically it was our word against theirs.
I cannot wait until our contract expires. Frankly, it may be worth it to opt out of our contract and get away from Sprint. Poor customer service and management. I’ll make this simple. I have been with Sprint for 12 years. I went to upgrade my phones and signed a new 2-year agreement with them. The rep said my bill would actually stay ‘exactly the same’. My bill is now $34 more per month. I was flat-out lied to by a store rep. The customer service group said they were sorry about that, but they can’t adjust the bill. 12 years I’m with them and they treat me like this?! They’ve made my decision for me, I’ll need to try my luck with another carrier.
After all, what worse can they do other than lie right to your face, right? They’d rather lose a customer of 12 years than modify my plan to the same level as it was last month? Insanity.
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