I have been trying to get a replacement for the below mentioned set for a long period of time. Have not got any favourable response till date. Finde below the details for the complaint made in the last 6 months:- Please be informed that the music system has been repaired numerous of times but the problem never gets eliminated. There seems to be a manufacturing defect which is lying the system as the hitch persists again after a period of time.
If you need I can scan the Job latter and send it across, made by the service centre which mentions the issues faced by the technician. It has been a long period and there is not point in stretching the same thing all over again. It is not a matter of repair that needs to be done but the matter of harassment that we have faced due to the inefficient working of the system and I have patiently waited for 4 months as it all got started in the month of March ’11.
I would request you to replace the system as I have no faith in the product(specific piece) that has been sold to me. I have complete trust in SONY. If you wish you can provide me any other system of your choice may be of less value but there will no acceptance of any repair on this particular music system. Please refer to the below mentioned mail sent on 7th July ’11:-
Please look into the issue as I purchased a new Sony Music system(model No. MHC-GZR5D//CE12 dated 12th Feb ‘11) considering that this is best brand in terms of quality and after sale service. I was not able to use it as I was out of country. Unfortunately. it was the worst nightmare for me. It takes hours for me to listen to a song. I have been facing the below mentioned issues from the day I purchased the same. I thought it may get settled as I was not acknowledged with the respective functions but it never worked at all as per the expectations.
I lodged the complaint in the month of May, after examining the system technician made a complaint form and afterwards asked to bring it their venue. I took it up there and they checked the same issues and told me that they will call me, once it is being repaired. The result was not satisfactory as the same problems were still persisting. I again lodged a complaint in the month of June but nobody is responding on it.
Please find below the issues for your reference:
1. Sound does not come very often.
2. Mostly music system goes off while playing
3. No Recording in the Tape section.
4. Messages that reflects very often on the display screen:-
II. Remove USB (wherein the usb is not attached).
III. Turn off the music system.
5. Display key works occasionally.
6. DVD/CD does not work (reading message reflects on the display screen)
7. Open/Close Issue, CD tray automatically comes out even if the command is given to play.
8. CD tray automatically comes out and goes in very frequently.
I believe there is some specific manufacturing defect in the piece as it never functioned properly. I would like you to look into the matter and replace the same as this is not bothering me but also impacting the reputation of the company.
Please take necessary action against the service centre as they are demolishing the standing of the brand. Waiting for your urgent and positive response.
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