Dear Sir, This is from faridabad, I buy a digital camera of sony(DSC-W310/PC E37) from croma showroom on date 15.08.10 WITH A WARRENTY OF 3YEARS.ON 8.10.2011 I notice that the zoom of my camera is not working properly and picture quality is not as fine as usal so i submitted it to croma (from where i buy the product)on date 9/10/11 they told me to get it after 10 days & also mention on recienving that there is problem with its focus and picture quality ,picture is coming but not so clear.
on 15.10.11 i got a call from service centre of sony that there is physical damage in your product which was not at the time when i submiit it to croma.when i went to see the physical damage at sony service centre 5c/6 BP railway road niit faridabad than Mr. Anjani head of that centre told me that dont complaint here you had buy the product from croma so complaint in croma and we got the product in this condition,and at that time camera was in dead condition. i mean when i submitt the camera it was working,, the only problem was with its zoom now it is not coming even in start condition.
sir, i dont know that whoes mistake is this wheather, but my product is mishandeled by someone and now they are just stamping it to me. i also has a recieving from croma that the problem is only with zoom and there is no physical damage on camera , but now there is visible dents on camera .croma is supporting me but sony service centre is not.please solve this problem as soon as possible. thank you.
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