I write this letter to express my frustration with Sony Support during the last 3 months, and seek quick resolution to the problem. I have made numerous calls to the support center and so far no resolution has been reached. It is very frustrating for us. Issue: Had a non-working PS3 controller. I called the support service on Aug 3, 2011 and they created a peripheral exchange request (as attached). I shipped the controller with expedited shipping the very next week. So far I have yet to receive the replacement. We have made numerous calls to the support services with no success.
Have spent countless hours which costed far more than the mere price of controller (not to mention the frustration of my son). Each time they asked me to call back again in a week or so! After a few weeks of trying in the beginning, I also asked them to change the controller color from green to black as they told me that black controllers were faster to ship. Every couple of weeks I call them—explain the whole situation all over again. Ask them to ship the black controller and I still get the same response that it is back ordered. Almost 3 months have gone by repeating this process!
Are You Upset Or Frustrated At A Business?
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