Having been prompted to upgrade on my PS3 to the latest update 4.30 on Saturday afternoon, what was a perfectly playing play station is now completely broken. I have called the help line twice and received extremely poor service with the only response being that it is my console. I absolutely will not accept this response, and having read up on many online forums it appears there are many others out there with the same problem. It is no coincidence that many of us had perfectly playing consoles and within the seconds of the upgrade and to be told it is my console is frankly insulting. It may well be the console but only because your software has corrupted it. I will not accept this as my problem and your lack of ownership is ridiculous. I work for a national organisation and with our paying customers, we hold hands up if we have made a mistake and put the customer back to the position they were in before the error. To be invited to upgrade to new console is not any kind of resolve, I expect my console to be repaired at your cost or replaced. For your information I have written to BBC Watchdog about the appalling service I received on the phone and reading online I’m sure others will be doing the same. My reference for your record with your helpline dept is 3056450. I look forward to receiving your sensible response and not that my console just happened to break at the exact point that the upgrade was loaded.
Are You Upset Or Frustrated At A Business?
- Notice Update Ps3 scammer