This 4th of July weekend, we went to Sears in Orange Park, FL to potentialy purchase a new cooktop for our kitchen. The sales rep was cordial and showed us the displays and attempted to answer our questions. We returned the next day, after researching various sources of the product we wanted, to work out a deal on the new cooktop. Since it was a major holiday and they advertised huge savings, we decided to purchase from Sears.
The cook top we decided on was made by Electrolux. We were quickly informed that Electrolux appliances were not part of the sale. We then asked them to price match the product with Lowe’s since their advertised price was $300 less than Sears. The sales rep called his manager and then told us that Lowe’s was losing their license to sell Electrolux and Sears would not honor the price match policy.
When we checked with Lowe’s corporate (via their customer service line), we found that this was a lie. Sears just didn’t want to price match and the Lowe’s price was the suggested Electrolux suggested retail price. We questioned the sales rep and also asked for the manager and were told he was “out” (after allegedly answering the question from the salesman). Nothing bothers me more than someone lying to my face.
WE went to Lowe’s and got the lower price and a 10% military discount.
Beware of doing business with Sears. They will not honor their “Blue Team” policy of price match + 10% of the difference. They will just lie about the competition and attempt to charge full price. Bad business!!
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I had the same problem when trying to purchase 6 televisions through Sears. Another competitor had the same televisions for sale. I wanted to use Sears since they were in my home town and I like to keep the sales tax local. The sales rep said “yes, we price match” but when he called his manager for an overide the manager said he could not match the price. I told them I would go down stairs for coffee and come back after they talked it over and called HQ if necessary. After 15 minutes I came back and they said “no”. I asked the sales agent how much he would have made on the deal if I had bought from him. He gave me an approx. number and I paid him for his time then went to the competitor and saved money even after paying the sales rep. Since then I have not purchased anything from Sears.