I am not a Happy Customer .To start with I had put the wrong apartment Number on my Order .So went I discovered my mistake I called Sears and Agent ID told me she would redirect my order to the correct apartment. Ok then a few days go by and its time for it to be delivered a day or two before Christmas 2011. So I checked its status and it said it had been delivered..guess what not to me it went to the apartment that I had Called Sears about,that Agent told me had been changed.Well then I called UPS and ask where my package was and I explained that it had been redirected from sears to come to my address.
UPS told me that there had not been a redirect on that package and it was not there problem I had to call sears so agent Lied To Me. So what was I to do Agent was messing up My Christmas .It was going to take a week to get it all fixed, so I went to that apartment that had my mail and ask her if she had a package with my name on it .She said she did and gave it to me. I returned to my apartment to inspect my package and I could not believe what I saw.The Lady that had my mail OPENED MY PACKAGE IT WAS TAPED ALL THE WAY AROUND IT.SHE OPENED MY MAIL.
That is the main reason I am upset with Agent because She did not do her job I feel violated and upset about having to chase my package down and then it was opened up by a neighbor…..Signed Unhappy Customer Who Sears Needs To Reture My Shipping Charges because I had to Go Through This….
Are You Upset Or Frustrated At A Business?