First of all, you need agents that can speak and understand American English. Second, your delivery department needs to be a little more flexible about delivery. I have arrange to be home the majority of a day so that your delivery guys can be here all of 15 minutes to drop off a mattress!!!! However, there is about an hour during the morning I can’t be here and no one can seem to work around that. If I understood her right, the agent barely spoke English, I won’t get a call until the night before TELLING me when they will be here and if I can’t be here during that whole 4 hour time frame (for a 15 minute delivery) then I have to reschedule and take another day off!!!!!!! WTH??? Not very customer service oriented, Sears!!! VERY disappointing!!!! And I won’t be motivated to make any large purchases from you ever again!
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