I called them about my bill, it was higher then normal after I called about somthing. The girl told me I was due an up grade on my dsl at no extra cost to me.I said, sure. Then the the Sept.2011 bill is 22.00 higher. I called and they said I had agreed to a more expensive package and also a 1 yr. contract. I never agreed to that or was ever told about it. I called and talked to a supervisior and she said I couldnt go back to my old package because they no longer had it.I asked if the calls were recorded and she said yes. I ask thaat the 2 calls I had made be reviewed and prove to me that I agreeded, she said that the reps.
Had made notes and I told her I was scammed and she said, Im sorry you feel that way. Now I cant even change to another company for home phone and dsl because I will have to pay that contract. I dont know how to start a class action suit but this company needs to be looked at about their deceptive practices.
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