It has been 14 months and I still do not have a replacement dishwasher from Samsung. The customer service rep in Mississauga JPP refused to put me through to any supervisor and did not offer any other method to communicate with him, just a phone number. He has failed to respond to my emails and I have been told that I either have to wait until the upgraded model comes in from Korea or I can have a refund. I will be out the cost of picking up the original unit and the installation by an electrician and carpenter.
If I pick it up at Leon’s I have to pay the 170.00 for an upgrade and again pick it up and return the broken unit to them for replacement. I have spoken with 15 different people about this with no results! Very frustrating, why can’t Samsung either order the model or pay the difference to Leon’s so I can get the unit, I have been waiting months now, and have to call them every week. It is that they offer something great in the hopes that I will give up having to call week after week and going through the same explanation over and over again??
Not impressed with Samsung customer service.
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- RF266AEWP leons
- samsung customer service is terrible
- samsung customer service mississauga