Purchased a galaxy note 2 in favor of a galaxy s3 and an iphone5. My mistake was even thinking that Samsung was capable of making quality products.
Word of warning, Samsung consumer electronics, or anything with a one year manufacturers warranty might look nice but in terms of quality, Samsung doesn’t care about the consumer.
As for phone and customer support, they transferred me three times in one phone call and then finally hung up on me.
I understand if technical jargon is not a universal language, so hire people that can understand it.
Samsung has been around for a while, but they operate like a new business getting it’s legs, products and support. I hope apple tears a new one in you, at least the money I spend with Apple is well spent.