I purchased a Samsung fridge in April this year from Retravision at Kingsford and within 10 weeks of the purchase the refrigerator has broken-down.
I contacted the retailer (Retravision) who then sent out a repair man to inspect and fix the problem.
After the inspection, the repair man had found a colony of coachroaches living in the computer generator at the bottom of the fridge which result in the breakdown of the fridge and all my food to spoil. The fridge cost $1500 and there was $250 worth of food in it.
After 5 months of continued dispute Retravision refused to replace or refund the product, but have given me a loan fridge for this period of time.
Now I’m at he stage where I have to present my case with evidence to a tribunal. My evidence includes what I have witnessed, which know body should ever have to go through. Fridge should last regardless if it is sold with cockroaches living in it or not. Surprisingly the loan fridge is still working.All my other electrical appliances still work!
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