Samsung Buyer Beware
Samsung Electronics –
*They continue to make timely
Mistakes and refuse to compensate
*Samsung don’t care when your TV goes on a blink even before the warranty has run out….It’s GIVE MORE MONEY after VALUE or JUST A WHITE ELEPHANT.
I brought a Samsung 32″ LED TV (22/10/2010) Series 5 model UA32C5000, from LULU Al Wadha Mall and took to my home in Kerala-India. Having used this TV set with much care and all possible precaution for 23 months, I was very disappointed to see it has quit working. It pinched my heart to think of the amount I paid for this TV (nearly AED 3000) that could perform well for just 2 years.
I never expected this from such a reputed brand like Samsung. Nevertheless, the only consolation and hopes now left for me, was that the TV was still with the WARRANTY TIME of 2 years.
So, I contacted EROS Electric (Dealer of Samsung in UAE) through LULU and they told me to ship it to UAE to the location to get it repaired.
Also in the mean time, I contacted Samsung India Customer service. I was impressed to see them visit me at my home and check the unit, only to disappointment more to hear them and ask me to pay IRS 16000 (rough estimate) for repairs.
I refused to pay the amount and sent several emails to Samsung authorities in India. Later they sent another customer support person to evaluate the fault and he took several photo graphs of the TV unit and went away. Since then till date, I have received no feedback from them. Every time we call, the answer is the same ‘we will discuss and come back to you soon’. Later they came back to me with an Estimate amount of IRS 20923/-
Under this situation I decided to tell all of my friends through social networks, Emails & and even people I see in the stores NOT to buy from SAMSUNG – products are garbage and do not last past the warranty at all. All I can do now is warn other users about this company and their defective televisions. So please friends before spending your hard earned money to buy Samsung products, “Think Twice and know what to expect should things go wrong”.
Please spread this mail to as many as possible if you judge this is appropriate.
(I can provide you the documents & string of mails and their reply which I had with Samsung and for your reference on demand)
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