I was in the Taco Bell on 320 W New Circle Rd, Lexington, KY 40505 at approximately 3:15PM May 3, 2012 where I ordered a XXL Grilled Stuft Burrito for $4.99 a small Mt. Dew and a kids taco meal. I had ordered these years ago and was unaware that there was beans and guacamole in them.
Upon inspecting the sign I noticed the beans in the picture and asked the cashier to please keep the beans off after apologizing for my error. The response was not friendly but efficient. Looking forward to my burrito, I opened it up to add some hot sauce and then noticed the guacamole in it, which I despise. I went to the counter and apologized again to the same cashier and asked for one, without beans or guacamole please.
She went and got the shift leader (who’s name I did not catch)She stated this would be the third one I ordered and I should be aware of the ingredients before ordering, with a very nasty tone. At that point this shift leader (who should be better trained in Customer Service) really made me feel stupid because I did could not clearly see the small ingredients on the pictures.
I then simply requested my money back for the burrito, brought my receipt (as requested by said manager)to which she then handed me a $5.00 bill. At this point I was furious at the indignant attitude I was receiving from this Shift Manager. I requested she refund me the entire amount of my burrito $4.99 + 6% sales tax. She then began arguing with me that would be correct as my total for the meal was $10.58.
I asked her, as politely as possible, to get a calculator and multiply 4.99 by 6% to see the total and she STILL insisted she was right. She finally relented as the Assistant Manager arrived and she handed me a total of $5.25, which is still incorrect but what’s .05 to having be in your restaurant haggling with an inept Shift Leader.
I can assure you I will never again visit that location again and will certainly advise all my friends and co-workers to not visit that location either.
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